Returns & Exchanges
At NAVESU, we prioritize the freshness and quality of our gourmet food products, offering returns on non-perishable items within 14 days of delivery. Due to safety regulations, perishable goods cannot be returned unless they arrive damaged or defective.
Initiate a Request
Contact our customer support team via email within 48 hours of delivery for perishable items or 14 days for dry goods to start your return process.
Provide Documentation
Attach clear photographs of the product, the original packaging, and your digital receipt to help our quality control team assess the issue.
Secure Packaging
Once approved, place the unopened items in their original shipping box to ensure they remain protected during the transit back to our warehouse.
Receive Refund or Credit
After we inspect the returned items, we will issue a full refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing